Shipping policy

Free Shipping:
FREE Standard ground shipping for orders over $40 on all merchandise.

Holiday Shipping:
To receive your order by 12/24, please reference the following shipping cutoff times:

  • Standard 3-Day Shipping – orders must be be placed by Monday 12/20 at 10am ET
  • 2-Day Shipping – orders must be placed by Tuesday 12/21 at 10am ET
  • 1-Day Shipping – orders must be placed by Wednesday 12/22 at 10am ET

Orders will not ship on the following dates:

  1. New Years' Day
  2. Martin Luther King Jr. Day
  3. Memorial Day
  4. Juneteenth
  5. Independence Day
  6. Labor Day
  7. Columbus Day
  8. Labor Day
  9. Veterans Day
  10. Thanksgiving
  11. Christmas

Order Status:
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on, sign in to access My Account that will contain your order information. You can also contact ORS Hair Care Customer Service to track your order at 1 888-766-8784 or email us at
Non Contiguous States:
Hawaii | Alaska | Puerto Rico | Virgin Islands
We regret that we are unable to ship items to Hawaii, Alaska, Puerto Rico or Virgin Islands

Damaged Products:

If damage occurs to your product during shipment, contact us at 1 888-766-8784 or email us at Please provide your order number and email address. Only online purchases from are accepted for returns. Refunds are processed within 3-5 business days, you will receive the credit within a 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.